If you’re like me who have always been a big fan of:

  • Simplicity
  • Low Costs
  • Better Customer experience

Then consider using Converkit.

But this is not the reason why I ditched Mailchimp over converkit.

Here’s why:

Mailchimp mail

It wasn’t because I violated Mailchimp’s policies or did anything suspicious.

My previous email campaigns with Mailchimp had decent statistics.

mailchimp Open rates

The content was based on practical experience.

My Mailchimp email

However, I was still kicked out by their team.

And guess what? I’m not alone.

Mailchimp Omnivore complain

Lisa vine complains on Mailchimp Omnivore

Mailchimp failed customers

So I decided to switch over to Coverkit.

This switch to ConvertKit helped my clients make over $15,400 in a two-week email campaign.

Discount Code sales

What caused these issues with Mailchimp?

The Mailchimp Omnivore Violation

According to MailChimp:

The Omnivore is an abuse-prevention machine-learning system that detects the email addresses of contacts who didn’t sign up to any form directly connected to Mailchimp.

Mailchimp Omnivore definition

This means importing contacts manually is a huge problem.

For my client’s business, we lacked proper CRM software to manage contacts because it was custom-coded.

We had to use external marketing automation software to help us.

Email marketing was crucial for our business, and we initially chose Mailchimp, which was a big mistake.

But ConvertKit saved us.

Mailchimp Hates Third-party Lists (Converkit NVM):

Remember the screenshots from clients I posted earlier?

Lisa vine complains on Mailchimp Omnivore

They were from a 2016 post by a frustrated Mailchimp user facing the same issues I did.

Lisa vine complains on Mailchimp Omnivore

The purpose of this post isn’t to criticize Mailchimp (who cares if they listen anyway).

After all, the Omnivore system scans for email addresses likely to be spam traps or to generate abuse complaints and hard bounces.

These addresses don’t belong to active subscribers and are sometimes used solely to catch spammers.

Mailchimp claims Omnivore is Accurate

As accurately as they say, the results from their customers experiencing this problem werea the opposite.

Lisa vine quote

I believe the Omnivore machine learning could get better.

Instead of immediately flagging accounts for manual importation, why not assess the sender’s email statistics?

Here’s an example:

  • If a client imports contacts and sends out a campaign with a high spam rate, suspend the account.
  • If a client sends out a campaign with high engagement rates and open rates, consider it successful.

Currently, suspensions happen immediately after contacts are imported.

Even after appealing and providing evidence as seen.

Providing proof of evidence of my contact lists to Mailchimp Support Email

Mailchimp didn’t reverse my case.

Mailchimp suspended me

Oh! forgot to mention their customer support response rate is nothing compared to ConvertKit (more on that later).

In Terms Of Features: Mailchimp> Converkits

Converkit is best for creators and small eCommerce business owners, bloggers like me etc

While Mailchimp is made for small- to medium-sized business owners.

But there are some features I find interesting on Mailchimp but wish I could see on Covertkit

And these features are based on its reporting capabilities leaving a lot to be desired from Converkit.

I’ll mention:

Heat Maps:

Heat Maps is not a Huge deal for understanding user behaviour with your campaigns.

They contain insight into overall engagement and the success of your CTAs, which is information you can use to optimize future campaigns by focusing on what works best for your email audience.

Mailchimp email heatmap

And you can find them when using mailchimp.

Audience Demographics:

mailchimp audience demographics

Audeince insights and demographics tells you what part of the world your emails contacts are from.

This can only be possible if you had to use external tracking system like Google analytics to be able to figure our which country your audience are from if needed.

Mailchimp does a good job on this.

Campaign benchmarking:

You know what’s cool about this feature Campaign Benchmarking“.

When you register on Mailchimp, it asks for your industry.

But it doesn’t stop there.

Mailchimp has a list of users in the same business category and compares your email results with theirs using industry data.

How cool is that?

Mailchimp campaign Benchmarking

Ladies and Gentlemen,

As someone who has been doing email marketing for over a year, the most important statistics to focus on are:

  • Open rates
  • Click-through rates (CTR)
  •  A/B testing
  • Unsubscribe rate
  • Delivery rates
  • Email Bounces

Other features, while not strictly necessary, still play a significant role in providing data and audience insights.

Despite not using all these advanced features (campaign benchmarking, audience demographics, heat maps) I still made over $15,414 with ConvertKit for my happy client.

Discount Code sales

Mailchimp Vs Converkits: Pricing Model

This is how much I paid for Mailchimp’s 15,000 contacts.

Mailchimp costs for 15k contacts

This is also how much I paid for converkit 15,000 contacts.

converkit price for 15k contacts

So I’ll let you be the Judge.

But there’s more.

Converkit:

Limited free version for up to 1000 email subscribers and unlimited email sends;

Creator and Creator Pro versions start at $15 and $29/mo for 300 subscribers, respectively, and prices increase proportionally with subscriber count

Mailchimp:

Limited free version for up to 500 contacts and 1,000 emails sent per month;

Essentials and Standard plans start at $13 and $20/mo for 500 contacts, and prices increase incrementally up to 50,000 and 100,000, respectively

Final Answers: Converkit Wins

Mailchimp Vs Converkits: Customer Support

Mailchimp has good customer support compared to ConvertKit, but ConvertKit is much better.

Usually, Mailchimp takes about 3-5 minutes to reply to my emails when I have a support ticket open.

Converkit Support response

With ConvertKit, I feel like I’m chatting with a friend.

They respond faster, are always ready to help, and make sure I’m 100% satisfied.

They’re always there to meet my needs.

Once, I had an issue with the migration process, and they sent a team member to help me.

It was a wonderful experience. Migration session with converkit with converkit agent

Thank you, Helen Anders, for helping me with the migration process.

Mailchimp usually takes about 3-5 hours to reply to my emails when I have a support ticket open.

mailchimp customer response rate

Oh, and their live chat is great too.

ConvertKit always meets my expectations.

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About the author

Nick Dams is the founder of damshustle and a seasoned marketer at a 6-figure SaaS company. With a focus on successful blogging business and Youtube channel.

Nick has propelled clients' websites, grown their YouTube channels by 150%, and transformed brands into multi-million dollar businesses. He shares that on this blog

You can also follow me on Linkedin and Twitter

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