In today’s post, I’m going to answer your undying question.
- Does Gohighlevel have a call recording feature? Yes
And walk you through by hand the following on how to:
- Record calls on Gohighevel
- How you can find a list of your recorded phone calls using Goghigh level?
Does GoHighLevel Have a Call Recording Feature?
Yes, GoHighLevel has a built-in call recording feature, making it easy for you to track and manage customer interactions and also from your team members on the admin level.
This feature is not only helpful for monitoring customer service quality but also serves as a tool for compliance and training.
By recording calls, you can review conversations to ensure that your team is delivering consistent and accurate information.
Additionally, GoHighLevel allows you to control which phone numbers have call recording enabled.
This means you can tailor your call recording settings to meet specific business needs, whether for customer support lines, sales teams, or other departments.
How Do I Turn On Call Recording on GHL?
As simple as ABC.
To get started, log in to your GHL subaccount dashboard.
From there, navigate to the “Phone Numbers” section under the “Settings” tab.
You’ll see a list of your current phone numbers.
Click on the specific number you want to enable call recording for an “edit configuration“.
A settings page will open, displaying various options, including a toggle for “Call Recording.”
Simply switch it on, and any outgoing and incoming calls will be automatically recorded on the phone number this action was done!
Note: Recording calls on GHL comes with an additional cost, you can find more info here.
This feature is invaluable for keeping track of conversations, training purposes, and ensuring that no crucial details are missed.
How Do I Listen To Recorded Calls On GHL?
Now we know how to record our incoming and outgoing calls on Gohigh-level software.
Next up? How to find your recorded call.
Once your calls are recorded, accessing them is a breeze.
To listen to your recorded calls, return to the GHL dashboard and click on the “Contacts” tab.
Here, you’ll find a list of all your contacts.
Select the contact whose call recording you wish to listen to.
Within their contact details, navigate to the “Calls” section, where you’ll see a list of all recorded calls associated with that contact.
To listen, simply click on the play button next to the recording.
GHL also offers options to download these recordings, allowing you to store them locally for future reference or share them with team members.
Rounding Up?
In summary, GoHighLevel’s call recording feature is an essential tool for businesses looking to optimize their communication processes.
It’s easy to set up, manage, and use, ensuring that you never miss an important detail during your calls.
Whether you’re looking to review past conversations, train new team members, or simply maintain a record of client interactions, GHL has you covered.
